Troubleshooting
No request detected
Fix crawler requests that reach the site but skip Prerender Buddy.
No Prerender Buddy request detected
This means the crawler request reached the website but skipped Prerender Buddy.
Most common causes
- You configured
www.example.combut testedexample.com. - DNS still points to the original host.
- The root domain bypasses the protected
wwwhostname. - Middleware was added but not deployed.
- The API key is missing from server-side secrets.
- Code was added inside browser React components instead of middleware.
Fix order
- Confirm the configured hostname in Prerender Buddy.
- Test that exact hostname.
- Compare root and
www. - Check whether the response has
x-prerender-cache. - Refresh setup status.
- Run Verify Installation again.
Ready to check the setup?
After DNS or middleware is deployed, use Verify Installation from the site dashboard and check the logs tab for crawler requests.
Still stuck? Email support@prerenderbuddy.com.