Troubleshooting

No request detected

Fix crawler requests that reach the site but skip Prerender Buddy.

No Prerender Buddy request detected

This means the crawler request reached the website but skipped Prerender Buddy.

Most common causes

  • You configured www.example.com but tested example.com.
  • DNS still points to the original host.
  • The root domain bypasses the protected www hostname.
  • Middleware was added but not deployed.
  • The API key is missing from server-side secrets.
  • Code was added inside browser React components instead of middleware.

Fix order

  1. Confirm the configured hostname in Prerender Buddy.
  2. Test that exact hostname.
  3. Compare root and www.
  4. Check whether the response has x-prerender-cache.
  5. Refresh setup status.
  6. Run Verify Installation again.

Ready to check the setup?

After DNS or middleware is deployed, use Verify Installation from the site dashboard and check the logs tab for crawler requests.

Still stuck? Email support@prerenderbuddy.com.

Open dashboard