Troubleshooting

DNS pending

Fix missing, conflicting, or slow DNS records.

DNS pending

DNS stays pending when the protected hostname is not pointing to Prerender Buddy yet.

For www setup, the record usually looks like:

Example
1www.example.com CNAME customers.prerenderbuddy.com

Check for

  • record added at the wrong DNS provider
  • wrong host/name field
  • conflicting A or CNAME records
  • DNS propagation delay
  • root domain using CNAME without ALIAS/ANAME/flattening support

After changing DNS, wait a few minutes and click Refresh status.

For TXT certificate validation, some DNS providers auto-append the root domain. In those providers, enter the short host name:

Example
1_acme-challenge.www

Do not enter the full host if the UI already appends the domain, or it may become:

Example
1_acme-challenge.www.example.com.example.com

Ready to check the setup?

After DNS or middleware is deployed, use Verify Installation from the site dashboard and check the logs tab for crawler requests.

Still stuck? Email support@prerenderbuddy.com.

Open dashboard